The hotel offers amenities for your comfortable stay and unforgettable experiences
Cozy Japanese Room
“Our traditional Japanese room was not only cozy but also impeccably clean, making our stay feel special and comfortable.” view full review
Really good Spa Experience
“The rooftop spa was the highlight of our visit, offering stunning views and a peaceful atmosphere. We felt completely relaxed after each session.” view full review
Bountiful Meals
“Breakfast and dinner were truly abundant, featuring delicious traditional Japanese meals that we enjoyed far beyond our capacity.” view full review
Inclusive Spa Access
“The spa facilities are thoughtfully scheduled for men and women at different times, allowing everyone to enjoy a tranquil experience without crowds.” view full review
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
helpful service
convenient location
some rooms disappointing
expensive dining
7.4/10
Very good
Rooms
7.2
Location
8.2
Service
8.0
Dining
7.7
Guest reviews
7.4/10
based on 6 reviews
8.8
8.8/10 based on 953 reviews
Richard
United Kingdom,
April
2024
7.6/10
My stay at the hotel was quite pleasant. The rooms, though a bit challenging to find, turned out to be more like spacious suites with lovely mountain views. The service was satisfactory, with the staff being friendly and accommodating. The location was great, just a short walk from the train station. Dining was a mix of authentic Japanese cuisine and simpler options. Overall, a decent choice with good value for money.
Rooms
8.0
The room was spacious and offered a beautiful mountain view.
Service
7.0
The staff was friendly and hospitable, even preparing our rooms ahead of time.
Location
8.0
The hotel's proximity to the train station was convenient and the town was charming.
Dining
7.0
The dining options varied from authentic Japanese to simpler fare.
Facilities
The facilities were decent and sufficient for a comfortable stay.
Marie
United Kingdom,
March
2024
8.2/10
The hotel has a mix of traditional Japanese flair and modern convenience. The rooms are cozy but small with authentic Japanese elements like a kotatsu and open-air Onsen. The service is a bit lacking in English but the staff is helpful and you can even wear traditional Japanese outfits. The location is easily walkable from Hakone Yumoto station with friendly staff guiding you on the shuttle bus. The dining experience offers authentic Japanese cuisine at a good value. However, the lack of elevator when carrying luggage to the room and odd fish dishes might be off-putting.
Rooms
8.0
The rooms were cozy, each with full Japanese flair.
Service
7.0
The staff is friendly and welcoming with traditional Japanese outfits available.
Location
9.0
The hotel is conveniently located, a short walk from Hakone Yumoto station and offers shuttle bus service.
Dining
8.0
Enjoy authentic Japanese meals at a good value.
Facilities
9.0
The hotel offers traditional Japanese amenities and an open-air Onsen.
Robert
United States,
February
2024
7.2/10
My stay at the hotel was a mix of positives and negatives. The rooms, although basic, were large and very comfortable with clean bathrooms and new tatami floor matting, but the price seemed overpriced for what was offered. The service was friendly, polite, and generally helpful, but there were some communication difficulties due to limited English. The location, while beautiful and close to the town center, required an uphill walk from the train station. The dining experience varied from a delightful feast of typical Japanese food to simple breakfast options. Overall, it was a stay with its ups and downs.
Rooms
7.0
The rooms were large, basic, but very comfortable with clean bathrooms and new tatami floor matting.
Service
7.0
The service was friendly and polite, although there were some communication difficulties due to limited English.
Location
8.0
The hotel's location, although beautiful, required an uphill walk from the train station but was close to the town center.
Dining
8.0
The dining experience ranged from a delightful feast of typical Japanese food to simple breakfast options.
Facilities
6.0
The facilities varied, and some areas were a bit run-down like the 'business' annex with no elevators.
David
United Kingdom,
November
2023
8.0/10
The hotel is conveniently located just ten minutes walking from Hakone Yumoto station, making it a great spot for exploring the beautiful Hakone area. The rooms are spacious, but some can be disappointing with an old smell and being overpriced. The service is exceptional with staff offering traditional Japanese outfits and helpful guidance on using the provided amenities. Dining is simple yet expensive, and the location is excellent overall.
Rooms
7.0
The rooms are massive but some may have an old smell and are overpriced.
Service
9.0
The service was outstanding with the staff providing traditional Japanese outfits and helpful instructions on using the amenities.
Location
8.0
The location is excellent, just ten minutes walking from Hakone Yumoto station, making it convenient for exploring the area.
Dining
8.0
The dining is simple yet expensive, but the quality is strong, and it's recommended.
Facilities
8.0
The facilities were good, offering what is needed for a comfortable stay.
helpful service
some rooms disappointing
Wally
United States,
October
2023
6.4/10
The hotel is beautifully situated next to a lovely river, but the chilly rooms with no proper air conditioning were a major let-down. The service was outstanding, and the dining, although good, was only available on select mornings. The location is convenient, just a short walk from Hakone Yumoto station.
Rooms
5.0
The rooms, unfortunately, felt more like storage areas for cleaning supplies rather than cozy accommodations.
Service
9.0
The service was top-notch and incredibly friendly.
Location
6.0
The hotel is around ten minutes walk from Hakone Yumoto station, close to the train station but the lack of proper heating made for uncomfortable nights.
Dining
7.0
The dining experience in the cafe below the hotel was satisfactory but only open on specific mornings.
Facilities
6.0
Basic facilities and amenities were available, but the lack of proper room temperature control was a downside.
Paul
United States,
May
2023
9.0/10
My stay at the hotel was exceptional! The rooms were more than just your average hotel room; they even had a deep bath where I could enjoy a truly private onsen experience. Plus, the foot massager in the room was a real treat for our tired feet. The service was top-notch, with multilingual staff who were incredibly welcoming and helpful. The location was ideal, just a short walk from the town center and the station, making it super convenient to explore. The dining experience was a highlight, with homestyle Japanese dishes that were simply delicious. Overall, a fantastic stay with great value for money.
Rooms
9.0
The rooms were above and beyond with a deep bath for a private onsen experience and a fantastic foot massager.
Service
9.0
The staff was incredibly welcoming and helpful, speaking multiple languages to cater to guests' needs.
Location
10.0
The hotel's location is ideal, just a short walk from the town center and the station, making it a convenient base for exploring.
Dining
8.0
The homestyle Japanese dishes offered were delicious, truly a standout dining experience.
Facilities
9.0
The facilities were top-notch, enhancing the overall experience of the stay.
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